Tag Archives: food industry

The customer is not always right: local restauranter confronts racist customer

Everybody in the service and hospitality industry knows that the adage “The customer is always right” is absolutely wrong. Even for those who are not in the industry, we all have had enough experience with humanity to know that there are more than a handful of duds in the bunch. Customers can be great, but […]

I was interviewed again on Lounging with Lanna Lee

Back in early 2012, I was on the first episode of Lanna Lee Maheux’s great podcast Lounging with Lanna Lee. Lanna has since published a podcast per week for the past 80 weeks and this week I was fortunate to be a guest on her show once again. I particularly enjoy being a guest on […]